Terms and Conditions

Your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Laundry.lk (referred to as “we,” “us,” “our”) or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don’t have time to check your pockets to see if you have left anything in them. Therefore, we can’t be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.

Wear and tear

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.

We wash all items together as our standard procedure.  But if you divide your clothes into two separate bags before your pick-up, we can run two separate loads. This incurs an additional fee (based on the endor) separate Load charge. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what’s in each load. Along the same lines, we can’t be held responsible for the re-disposition of colors (bleeding) or dimensional changes (stretching).

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can’t be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

Lost Items
Any lost items must be reported withing 24 hours of collection. We makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by Laundry.lk will be reimbursed maximum of Rs.5000.00 regardless of brand or condition.
Loose Items
Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, etc.. We request that customers empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Dry Cleaning Terms

We will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse you up to 10 times the charge per article (for example, a maximum refund would be Rs.2500.00 for a laundered & pressed shirt or Rs.3500.00 for a skirt). Should you find an issue with one of your pieces, please notify us within 24 hours of your delivery.

As with our standard laundry process, We cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels.

General Terms for All Services

Scheduling and Payment

If you no longer want our service, simply let us know and we will cancel it. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.
To make life simpler, we round to the nearest Kg. when weighing your laundry to determine if you have exceeded your allotted weight limit. If you have exceeded your weight limit we will promptly notify you of any surcharge. Of course we don’t anticipate having any problems with customers refusing to pay an appropriate surcharge, but just in case, we reserve the right to hold your laundry hostage until we are paid in full.

Minimum Fee

If you schedule us to come to pick-up your laundry, we have a minimum charge per pick-up of Rs.500.00, regardless of whether or not you give us laundry to wash. Remember, you’re free to cancel any appointment at any time, so if you don’t have any laundry for us to wash on a particular week, please be sure to notify us before your appointment time so we don’t come to your address or charge you this fee.

Pick-up and Delivery Scheduling

We provides pick-up and delivery service, saving a lot of gas, pollution, and money. We are particularly proud of this aspect of our business and hope that our pick-up and delivery service is part of the reason you have decided to use Laundry.lk. There are, however, circumstances when we may be unable to use bicycles to complete deliveries (like snow, torrential rain, or all of our delivery riders simultaneously pulling a hamstring). Therefore, we reserve the right to pick-up and deliver your laundry using more conventional methods.

We will do our best to pick-up your laundry at the agreed upon time. We know that we won’t have very many customers if we are late. That being said, we can’t be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.